Terms & Conditions

Khattoi Private Label Terms & Conditions

  • Returns can be done by contacting customer service within 14 days of the product arrival date 

Custom Creations Terms & Conditions

  • Please keep in mind that the custom creations are created based on your wants/designs 
  • Once the custom design & fabric is approved changes to the final product not guaranteed 
  • Refunds will only be processed if the size delivered does not match the size provided or if the physical item does not match the sketch. Returns can be done by contacting customer service within 14 days of the product arrival date 
  • If there is something severally wrong with the construction of the garment please contact customer service needs to be contacted within 14 days for any changes 
  • Custom Creation payments are made in 2 installments. One for the production of the garments, and one for shipping.

Upcycling Terms & Conditions 

  • Please keep in mind the fabrics we recommend for each design. If you are unsure about your fabric you can schedule a design consult with out team.
  • Refunds will only be processed if the size delivered does not match the measurements of the size ordered or if the the design is complete different from the piece purchased. Returns can be done by contacting customer service within 14 days of the product arrival. 
  • The purchase of the product & fabric sent to our team, it is not on our team if the product turns out different than expected.